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Business Process Automation Analyst

Date: Jun 1, 2022

Location: Atlanta, GA, US, 30313

Company: Coca-Cola Bottlers’ Sales & Services Company, LLC

Job Summary

The Business Process Automation Analyst identifies, documents, improves, and oversees business process and business process automations to enable continuous efficiency gains across CCBSS functions. This position ensures that CCBSS automations are properly designed, documented and delivered efficiently and with a high degree of quality. These business process automation services support all functions within CCBSS and require close coordination between internal resources and resources from our third-party IT providers. This position is also required to maintain a close relationship with our key stakeholders, providing periodic service reports on their automation requirements and ensuring a proper level of communication with each of them.


The position will be responsible to actively participate in the collection and prioritization of business process automation requests from all CCBSS functions. It will also work with the relevant Subject Matter Experts in the respective business functions to clearly and thoroughly define the business process flow(s) to automate, the actions and responses expected from the automation solution, error-recovery procedures, and all other detailed requirements for each automation request. This position will then work closely with RPA developers to ensure business requirements are properly addressed during the development stages, thoroughly tested during each project lifecycle, and moved into the production environment in close coordination with the appropriate business functions.

Duties and Responsibilities

  • Work with all relevant stakeholders to timely identify and prioritize Business process automation opportunities.
  • Work closely with each business function for the thorough definition and documentation of business requirements for each automation request.
  • Collaborate with internal and external RPA developers to ensure each step in the automation development lifecycle is consistent with the corresponding requirements.
  • Periodically provide progress reports on the team’s automation delivery as well as the corresponding business value realization.
  • Ensure both internal and development complies with the CCBSS RPA standards, the RPA Governance model, and all appropriate audit requirements.
  • Work with the IT Leadership in the identification and delivery of improvements in the CCBSS RPA program.

Key Skills and Abilities

  • Experience working effectively with teams outside formal lines of authority to accomplish goals.
  • Strong problem solving, decision-making and analytical thinking skills.
  • Business process improvement experience.
  • Demonstrated experience as a business analyst in RPA or similar development programs.
  • Ability to understand both technical and business processes across multiple organizations.
  • Strong communication and influencing skills.


Education Requirements

Minimum - High School or GED

Preferred - 4 year/ Bachelors Degree

Years of Experience

  • Three or more years of experience as IT Business Analyst with RPA or similar IT Development initiatives.
  • Experience defining and implementing process improvements.
  • Track record of effective communication with developers and other team members, senior IT and Business leadership, and a diverse network of service stakeholders.
  • Experience with Blueprism and the Microsoft Power platform is desired but not mandatory.

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Nearest Major Market: Atlanta