Collections Specialist - Hybrid

Job Summary

This position will be responsible for managing the customer relationship for a segment of the top 125 customers. The Collection Specialist will have a direct relationship with the customer at the most senior levels of their organization. This role will also have a direct relationship with the most senior level of management for sales, finance, pricing and funding. This position will manage a portfolio of 80-150 million dollars (monthly) and be responsible for all aspects of coordinating the financial relationship with the customer. This position will be responsible for oversight of the dunning process for the portfolio. Dunning is defined as all elements of the automated collection process for delinquent accounts. The Collection Specialist will be responsible for sustaining a strong partnership with external customers, outside service providers and key partners (Business Units, Finance, Audit, and Sales).

Duties and Responsibilities

• Analyze, develop and execute the appropriate strategies in the management of an assigned customer group to achieve performance metrics.
• Monitor, create and analyze reports targeting key transactional data to identify customer trends, mitigate risk and ensure quality.
• Implement business process to mitigate risk and exposure as a result of the analysis.
• Prepare reports and provide analysis to summarize customer and BPO performance.
• Monitor BPO performance and provide oversight to BPO on opportunities to mitigate risk, enhance performance and ensure quality.
• Calibrate process and activities with BPO to ensure cohesive and seamless interaction with internal and external customers.
• Provide leadership within CFS on an influence management basis in order to manage all aspects of the relationship to the internal and external customers and partners.
• Recommend and implement process improvements that will promote improved quality and compliance with policy and procedure.
• Manage the process for field notification of status changes.
• Prepare presentations as needed including analysis and other pertinent information required by internal and external customers.
• Ensure compliance with SOX and other applicable regulations.

Key Skills and Abilities

• Excellent planning and organizational skills
• Ability to communicate effectively both orally and in writing
• Intermediate proficiency Microsoft Office applications
• Working knowledge of Power BI, SQL, Financial Reporting, etc.

Education Requirements

• Minimum: High School or GED
• Preferred: 4 Year / Bachelors Degree

Years of Experience

• Minimum of 5 years of experience in Accounting, Finance or other business related field
• Minimum of 5 years of experience in Collections
• Minimum of 5 years as a Financial Analyst

Required Travel

N/A

Company Message

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.