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Credit Collections Representative - Tampa (Hybrid)

Date: Sep 28, 2022

Location: Tampa, FL, US, 33617

Company: Coca-Cola Bottlers’ Sales & Services Company, LLC

Job Summary

Perform all collection activities for customer accounts assigned by territories and/or channel types in accordance with the company's credit policy and practices in a manner that will result in maximum sales, sound receivables and their prompt conversion to cash. Achieve and maintain corporate targets for DSO, Currency, and bad debt.

Duties and Responsibilities

  • Responsibility for applying Company's credit and collection policies, practices and procedures to the requirements of accounts assigned.
  • Analyze risk exposure based upon customer payment patterns, credit sources and by performing financial analysis.
  • Review accounts to identify past due customers and to determine proper course of action.
  • Plans and maintains a program for the systematic follow up and collection of amounts due.
  • Communicate with customers for up to date payments. Work with sales management to establish and monitor credit for marginal risk accounts.
  • Contacts appropriate customers, in writing or in person when necessary, to correct, prevent or minimize delinquency.
  • Monitors credit limit compliance; takes appropriate action when limits are exceeded; recommends credit limit changes.
  • Build strong relationships within customer hierarchy to help resolve complex issues
  • Communicate with Key Accounts, Sales Center Managers and their associate management personnel, accounts which may require being restricted to C.O.D.
  • Takes appropriate action on collection irregularities, adjustments and customer complaints as deemed necessary.
  • Obtains approval from Credit Manager or his/her designee for conversion of charge accounts to a cash status (COD), on the acceptance of notes, partial payment plans, time extensions, compromise settlements and the write-off of uncollectible accounts.
  • Prepare presentations for customers to resolve collection issues.
  • Request or approve reinstatement of credit privilege, when necessary.
  • Prepare write-off, adjustments and agency claims as needed.
  • Prepare accounts for 3rd party collections.
  • Provide management with status logs and reports as needed.
  • Follow up on bill backs of short payments.
  • Reconcile national / independent accounts balances as assigned.
  • Recommend accounts which should be written off as bad debts and thoroughly document history.
  • Maintain file of customer contacts, agreements and documentation

Key Skills and Abilities

  • Consumer products industry, bottling industry a plus.
  • Commercial collections experience preferred
  • Strong written & verbal communication skills i.e. clear, concise, polite and unassuming
  • Ability to analyze complex problems and identify solutions
  • Strong ambassadorial and negotiation skills
  • Strong organizational skills and ability to work in fast paced environment.
  • Proficient in Software applications such as MS Excel, Word, Power Point. Knowledge of Access a plus.
  • Experience in online, open item accounts receivable system.
  • A credit check is required for this position in Finance.

Education Requirements

  • Minimum: High School or GED
  • Preferred: 4 Year / Bachelors Degree - In Business, Accounting or Finance preferred, or equivalent related experience preferred.

Years of Experience

3 to 5 years of experience in credit and collections.

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.


Nearest Major Market: Tampa