Financial Controls & Process Improvement Specialist

Job Summary

Process Improvement & Controls Specialist will be responsible for sustaining a strong partnership with CCBSS internal customers, outside service providers, and key partners (Bottlers, Finance, Audit, and Sales). This position will be responsible for analyzing, developing, and executing the appropriate strategies in the management of an assigned customer group. This position will be responsible for analyzing data to identify trends, developing processes or procedures to mitigate risk, defining and implementing the appropriate strategies to achieve performance metrics, and providing oversight for BPO’s performance. The successful candidate must be able to support and accurately maintain all Settlement billing processed within the CONA SAP system. This position will also be in charge of analyzing the current business processes and making the necessary adjustments to improve efficiencies and results. This could be achieved by automating areas of the current processes.

Duties and Responsibilities

• Perform detailed analysis of billing discrepancies, including pricing issues and invoicing errors. Perform a complete comparative audit of inventory movements vs. billing correction requests.
• Ensure that all billing takes place daily and the timely resolution of any pending billing.
• Review and analyze AR/AP requests on misapplied payments on customer accounts and potential customer “payouts” respectively.
• Provide detailed coding, correction, and PLM support to all sales centers across our bottling partners. Evaluate rejected OverShort Online variances and coordinate resolution with the Sales Center personnel and/or Process Improvement & Controls specialists.
• Monitor all failed uploads and escalate findings to Sales Center personnel for verification/rekey.
• Process exceptions and perform detailed analytics on drivers over short variances in the Over Short tool.
• Assist BPO providers in all aspects of Route Accounting functions.
• Prepare high-quality, detailed training materials to be used as a reference guide in the processing of Route accounting corrections.
• Pre-transition training with BPO providers to ensure a seamless transfer of knowledge and responsibilities.
• Hands-on training abroad with BPO providers to stimulate a thorough understanding of roles and responsibilities.
• Timely analysis and follow-up on all issues raised by BPO providers.
• Detailed analysis of corrections completed by BPO providers.
• Demonstrate ability to recognize and escalate issues found in the processing of corrections performed by global business partners and develop solutions.
• Routine analysis of correction status to ensure all corrections are completed according to posted turnaround times.
• Timely feedback on erroneously rejected over/short items.
• Routine analysis/resolution of OnBase Exception queue and Reporting

Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change with or without notice.

Key Skills and Abilities

Education Requirements

Years of Experience

Required Travel

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

• Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition- Acknowledging our employee’s contributions
• Retirement Plans & Guidance- Programs to assist associates in saving for retirement
• Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.