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Leave Management Consultant

Date: Nov 2, 2021

Location: Tampa, FL, US, 33617

Company: Coca-Cola Bottlers’ Sales & Services Company, LLC

Job Summary

The CCBSS leave and accommodation’s team administers Occupational, Non-Occupational disability, and Medical Accommodations Services to salary, hourly and unionized associates for CCBSS and Independent Bottlers. The position reports to the Supervisor, Leave Administration and Accommodations.


The Leave Management Consultant will provide effective and efficient leave management to ensure adherence of all company policies, benefit provisions, federal and state regulations and collective bargaining agreements. This role administers and reports on all leaves for all facilities across North America.  This position will provide specialized support within HR Services in areas of leaves administration, absence management, case management coordination, and technical assistance related to leaves, benefits, payroll, absence management and disability issues.


Duties and Responsibilities

  • Collaborate with Business Partners and Senior Management on complex or escalated issues
  • Maintain appropriate documentation of cases and case management system that will assist in compiling data for metrics, reporting and analytics
  • Assists after claim submissions and ensures that all forms are submitted to the third party adjudicator as required
  • Serve as a subject matter expert and liaison with third party leave administrator for workers’ compensation programs for the U.S in alignment and under the general direction and guidance of department leadership and the Legal department.
  • Serve as a subject matter expert and liaison with medical review department for leaves and work accommodations for the U.S in alignment and under the general direction and guidance of department leadership and the Legal department.
  • Assist managers and employees on leaves or work accommodations to fully understand the leave process and answer questions they have regarding same

Key Skills and Abilities

  • Bilingual (Spanish/English) preferred
  • Excellent verbal and written communication skills. Must be able to communicate policies and legal/medical terminology in a clear and concise manner. 
  • Strong Customer Service Case Management approach
  • Ability to foster effective working relationships and build consensus
  • Ability to plan, organize, prioritize, work independently and meet deadlines
  • Ability to work effectively with individuals at all levels of the organization
  • Ability to draft well-written correspondence and documentation
  • Knowledge of the principles, practices and operational guidelines and legal requirements related to ADA.

Job Responsibilities

  • Resolve problems within scope of authority, while escalating others as needed, including payroll, benefits and Legal
  • Lead an interactive process, documenting the steps taken and ensuring the correct people are involved to drive the determination and outcome on all work accommodation requests
  • Maintain record keeping reports as required for leaves and accommodation status and distribute on regular basis to manager, business leaders, HR/Labo
  • Monitors Workers’ Compensation (WC) claims on vendor system, coordinate completion of wage statements, maintain case management documentation & directs injured worker for initial examination where applicable
  • Maintains relationship with third party administrator ensuring that all associate needs are met
  • Track leaves to ensure timely processing and coordinate with Payroll as necessary to ensure proper SLA is being maintained
  • Monitor denied / closed leaves and ensure interactive process/engagement is met, escalating to vendor for engagement in accommodations where necessary. For claims not being approved for any leave type, manage case through unpaid unapproved leave and accommodations engagement to determine leave/employment status
  • Remains current with changes in legislation, policy and collective bargaining agreements that may affect active claims   
  • Conduct or provide support on investigations/litigation regarding cases.


Education and Experience

  • 6 years of leave management experience
  • Education Required: Associate Degree/ two years college or high school and 4+ years of disability management experience
    Education Preferred: Bachelor’s degree 

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Nearest Major Market: Tampa