Manager, Benefits Services

Job Summary

The Manager, Benefits Services plays a pivotal role in delivering high-impact benefits services through CCBSS’ HR Services team, supporting several Coca-Cola Bottlers and the CCBSS organization internally. This leader oversees the strategic and operational management of our benefits administration service offering, which includes support for annual enrollment, vendor partnerships, compliance, invoice processing, and continuous process improvement. The role is instrumental in driving service excellence, fostering collaborative relationships, and supporting initiatives that enhance employee well-being and organizational effectiveness.

Duties and Responsibilities

• Lead a team of benefits professionals who administer comprehensive health and welfare programs, including medical, dental, vision, life insurance, HSA/FSA, 401(k), and ancillary benefits.
• Build strong relationships with clients and partner with them to implement new benefit offerings, systems, vendors, and plan design changes
• Ensure consistent execution of data integrity audits across clients by designing and overseeing a comprehensive audit process
• Troubleshoot and ensure resolution of issues that arise with file feed errors or audit variances; oversee regulatory and compliance audits
• Collaborate cross-functionally with stakeholders (e.g. CONA, Capgemini, SAP, benefits vendors, and the broader BSNA HR Services team) to ensure seamless data integration
• Strong knowledge of federal and state regulations related to benefits, including ACA, HIPAA, COBRA, and ERISA.
• Lead, coach, and develop a high-performing team of benefits professionals, sharing subject matter expertise and knowledge transfer opportunities
• Oversee and participate in projects focused on benefits innovation and operational efficiency.
• Monitor industry trends and participate in continuing education
• Identify and implement process improvements through automation, standardization, and/or service expansion.

Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.

Key Skills and Abilities

• Coaching, delegating, influencing, leadership, decision making
• Exceptional relationship-building and stakeholder management skills
• Deep knowledge of benefits compliance and regulatory frameworks
• Proven project management and process improvement expertise
• Analytical and detail-oriented approach to problem-solving
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility and adaptability in a dynamic organizational landscape

• Experience in a Shared Services organization is preferred
• Experience using SAP SuccessFactors is preferred

Education Requirements:

• Minimum of a High School Diploma or GED
• Preferred- Bachelor’s degree in human resources, Business Administration, or a related field
• Benefits Certification (e.g., CEBS) preferred

Years Of Experience:

• Minimum of 3+ years of experience in a benefits leadership role
• Minimum of 5+ years of experience in benefits administration

Required Travel:

• Willingness and ability to travel as required based on business need.  Less than 10% travel.

Hybrid Work Environment:

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location regularly (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefits and rewards package.

• Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition- Acknowledging our employees’ contributions
• Retirement Plans & Guidance- Programs to assist associates in saving for retirement
• Health & Welfare Plans- Medical, life, and disability insurance plans

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.