Route Process Specialist (Process Improvement & Controls)

Date: Nov 17, 2023

Location: Tampa, FL, US, 33617

Company: Coca-Cola Bottlers’ Sales & Services Company, LLC

Job Summary

CONA Settlement Process Improvement Analyst will be responsible for sustaining a strong partnership with CCBSS internal customers, outside service providers and key partners (Bottlers, Finance, Audit, and Sales). This position will be responsible for analyzing, developing and executing the appropriate strategies in the management of an assigned customer group. This position will be responsible for analyzing data to identify trends, developing process or procedure to mitigate risk, defining and implementing the appropriate strategy to achieve performance metrics, and providing oversight for BPO’s performance. The successful candidate must be able to support and accurately maintain all Settlement billing processed within the CONA SAP system.  This position will also be in charge of analyzing the current business processes and making the necessary adjustments to improve efficiencies and results.  This could be achieved by automating areas of the current processes.

Duties and Responsibilities

  • Perform detailed analysis on billing discrepancies, including pricing issues and invoicing errors. Perform a complete comparative audit of inventory movements vs. billing correction requests.
  • Ensure that all billing takes place on a daily basis and the timely resolution of any pending billing.
  • Review and analyze AR/AP requests on misapplied payments on customer accounts and potential customer “pay outs” respectively.
  • Provide detailed coding, correction and PLM support to all sales centers across our bottling partners. Evaluate rejected Over Short Online variances and coordinate resolution with the Sales Center personnel and/or Process Improvement & Controls Specialists.
  • Monitor all failed uploads and escalate findings to Sales Center personnel for verification/rekey.
  • Process exceptions in Over Short tool.
  • Assist BPO providers in all aspects of Route Accounting functions.
  • Prepare high quality, detailed training materials to be used as a reference guide in the processing of Route Accounting corrections.
  • Pre-transition training with BPO providers to ensure a seamless transfer of knowledge and responsibilities.
  • Hands-on training abroad with BPO providers to stimulate thorough understanding of roles and responsibilities.
  • Timely analysis and follow up on all issues raised by BPO providers.
  • Detailed analysis of corrections completed by BPO providers.
  • Demonstrate ability to recognize and escalate issues found in the processing of corrections performed by global business partners and develop solutions.
  • Routine analysis of correction status to ensure all corrections are completed according to posted turnaround times.
  • Timely feedback on erroneously rejected over/short items.
  • Perform detailed analytics on driver over short variances via Over Short
  • Routine analysis/resolution of OnBase Exception queue
  • Reporting

Key Skills and Abilities

  • Process Improvement
  • Work flow implementation and analysis skills required.
  • Proficiency in the following applications is required: SAP, MS Office, specifically Excel
  • A credit check is required for this position in Finance.
  • Hybrid Work Environment: Employees will be expected to work on-site a certain number of days each week and/or month at the manager’s discretion.

Education Requirements

Bachelor degree in Accounting or Finance

Years of Experience

  • 5+ years of work experience in performing data analysis, financial reporting, and database management required.  
  • 5+ years of professional experience in SAP
  • Demonstrated ability to analyze existing and potential workflows, processes, supporting systems, and procedures and to identify improvements.   

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Nearest Major Market: Tampa