Senior Equipment Service Technician-Phone Fix (Remote)

Date: Feb 1, 2024

Location: Tampa, FL, US, 33617

Company: Coca-Cola Bottlers’ Sales & Services Company, LLC

Job Summary

The Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and fieldservice technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix,vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts orderprocessing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists tominimize customer down-time and reduce service cost providing support seven days a week.

Duties and Responsibilities

  • Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost.
  • Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).
  • Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases).
  • Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
  • Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.

Key Skills and Abilities

Bilingual - Spanish preferred

Education Requirements

High school diploma; GED equivalent

Years of Experience

5 to 7 years in a Customer Care Center: Knowledge of the Customer Communications

Minimum 1 year of technical/ mechanical experience (plumbing, HVAC, equipment service/ cooler services) 

 

Required Travel

10% Travel required - MVR will be processed.

Company Message

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.


Nearest Major Market: Tampa