Senior Technical Advisor (Tampa, FL, US, 33617)

Job Summary

The Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix, vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts order processing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost providing support seven days a week.

Duties and Responsibilities

Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost.
Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).
Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases).
Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.

Key Skills and Abilities

Strong communication skills
Technical and mechanical aptitude
Bilingual - Spanish preferred
Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills with capabilities to navigate multiple systems.

Education Requirements

High school diploma; GED equivalent

Years of Experience

5-7 years of related experience

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Company Message

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Finance Specialist I- Procure to Pay (Tampa, FL, US, 33617)

Job Summary

The Finance Specialist role will be responsible for providing comprehensive day-to-day operational oversight along with subject matter process expertise in any or all aspects of Procure to Pay. These processes include but are not limited to: Purchasing; Invoice Processing, Payments Program, Card Management, Vendor Master Data, and PTP related projects, as required.

Duties and Responsibilities

Proactively resolve or manage the resolution of day-to-day related issues impacting purchasing and payables.
Support and interact with Bottler Stakeholders, procurement, and finance teams in all processes: Card Program Administration; Payment runs, invoice process and supplier management to provide ongoing support for the business.
Work in accordance with the offshore team to provide governance and assistance in process areas.
Analyze information and resolve escalations with internal/external stakeholders.
Respond to vendor escalations and resolve any discrepancies in billings and payments.
Testing and collaboration of systemic process improvements
Provide Subject Matter Expert guidance to stakeholders/offshore teams through training and support for the payables process.
Ad hoc analysis/tasks as the business requires.
Own the end-to-end responsibilities associated with Travel Card program/payments and customer service

Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice

Key Skills and Abilities

Team Skills/Collaboration – Proven strong leadership skills
Speaking and Writing – Clearly articulate relevant ideas, opinions, and information
Thinking Analytically – Analyze information to provide clear and concise recommendations
Exercising Judgment – Generate alternatives and assist in selecting the best option; problem solving / creative innovative and thought processing skills.
Time Management/Prioritizing – Ensure the timely completion of designated objectives.
Knowledge of the accounts payable system processing various types of invoices i.e. manual, electronic, purchase order and payments i.e. checks, ACH, wires, credit cards
Experience in how to analyze and interpret system functionality for Procure to Pay Operations to ensure optimal integrity and functionality.
Proficiency in Microsoft
Concur Travel expense management/ Card Management experience a plus
A credit check is required for this position in Finance.

Education Requirements

Minimum: Bachelor's degree in business administration, Accounting or Finance

Years of Experience

2+ years of Procure to Pay or Accounting experience
2 years of research and analytical experience
2 years of SAP experience

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

- Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
- Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
- Rewards & Recognition- Acknowledging our employee’s contributions
- Retirement Plans & Guidance- Programs to assist associates in saving for retirement
- Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Coca-Cola Bottlers’ Sales & Services Company, LLC

Senior Technical Advisor (Tampa, FL, US, 33617)

Job Summary

Duties and Responsibilities

Key Skills and Abilities

Education Requirements

Years of Experience

Required Travel

Hybrid Work Environment

Company Message

Finance Specialist I- Procure to Pay (Tampa, FL, US, 33617)

Job Summary

Duties and Responsibilities

Key Skills and Abilities

Education Requirements

Years of Experience

Required Travel

Hybrid Work Environment

Total Rewards, Totally Rewarding

Company Message