Coca-Cola Bottlers’ Sales & Services Company, LLC

Consolidated Invoice Services Analyst (Atlanta, GA, US, 30313)

Job Summary

Serve as a single point of contact for Receivables (end to end) with our Direct Store Delivery National Customers, Bottlers and/or Distributors (RTM). Manage & review analytical end to end invoice data for assigned National Portfolio across all Coca-Cola Bottlers with over ~$1 Billion annual sales (role manages a set portion of the total). Collaborate with peers, AR, OTC, EDI and cross functional teams at CBS to ensure national customer/distributor/bottler issues are addressed & resolved timely. Assist CIS System Administrator with implementations of new customers on-boarded to the Consolidated Invoice Services process. Perform functions in accordance with the established credit policy and practices in a manner that will result in maximum sales, sound receivables and prompt conversion to cash. Achieve and maintain corporate objectives and team goals, including Currency and Seriously Past Due. Maintain a large volume of responsibilities and manage through urgent requests/customer demands successfully.

Duties and Responsibilities

Collaborate and build strong relationships with Customers, Distributors and/or Bottling Companies to ensure timely billing, collection and payment of receivables (e.g. deductions, overpays, residuals, etc).
Provide support to the CIS System Administrator with new Customer implementations onboarding into the Consolidated Invoice Services process
Analyze Customer/Distributor and/or Bottler receivables to identify areas for improvement to existing CIS processes and/or systems. Note trends; seek root cause resolution and act accordingly
Deal directly with retail customers for payables issues (including skipped invoices, delayed payment, unauthorized deductions, delivery issues), presented/outlined by each bottler.
Collaborate with all cross functional teams at CIS to compile outstanding issues/balances and present to the assigned CIS Customers/Bottlers/Distributors for appropriate resolution or escalation
Facilitate & manage monthly Bottler/Customer/Distributor statements to ensure accurate reconciliation between CIS's SAP system/Micro-Strategy
Manage aging of assigned portfolio to determine trends, root cause analysis, a resolution plan or present issues requiring escalation to NOSR, Value/Airline AE’s & CIS management teams.
Develop and maintain favorable business relationships with other CBS departments, Bottler personnel and Distributor/Customer Account Executives
Execute daily/weekly reports in Micro-Strategy & SAP to manage outstanding receivables for assigned customer portfolio

Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change with or without notice.

Key Skills and Abilities

Strong analytical skills
Strong oral and written communication skills
Experience with key Coca-Cola support systems including SAP, Teradata, Micro-strategy and Matrix reporting
Proficiency in Microsoft Suite including Intermediate Excel (pivot tables, filters, equations, VLOOKUP)

Education Requirements

High School Diploma/ GED with equivalent industry experience
4 Year / Bachelors Degree in Accounting, Finance or Business preferred

Years of Experience

Minimum 2 years of experience in credit/collections, analytical or finance industry
2 years Consumer product industry experience (bottling preferred)
2 years National customer or Sales facing experience

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employee’s contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Senior Technical Advisor (Tampa, FL, US, 33617)

Job Summary

The Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix, vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts order processing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost providing support seven days a week.

Duties and Responsibilities

Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost.
Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).
Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases).
Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.

Key Skills and Abilities

Strong communication skills
Technical and mechanical aptitude
Bilingual - Spanish preferred
Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills with capabilities to navigate multiple systems.

Education Requirements

High school diploma; GED equivalent

Years of Experience

5-7 years of related experience

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

Company Message

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Sr. Benefits Analyst (Tampa, FL, US, 33617)

Job Summary

The Sr. Benefits Analyst is the point person for benefits administration for assigned client(s), which could be one of our bottler clients or CCBSS internally. This role is responsible for the administration and execution of clients’ benefit programs and policies, ensuring accuracy, timeliness in deliverables, and compliance. Our client(s) depend upon this individual to have strong knowledge and experience in benefits and specifically to learn, understand, and adhere to their benefit programs, policies and processes. A key part of this role entails being the “face” of the BSNA benefits administration service to the clients and offering recommendations for improvement to processes, programs, and/or policies.

Duties and Responsibilities

Duties may include but are not limited to the following:

Primary point of contact for clients and vendors; lead meetings, align on processes, identify and resolve issues; bring forward recommendations.
Responsible for day-to-day benefits operations such as appeals, death claims, direct billing of benefits, and support for regulatory audits (e.g., ACA, 5500s, 401k).
Oversee full lifecycle of Open Enrollment, including timeline, system testing, vendor coordination, and HR Advisor training.
Timely completion of required data audits; troubleshoot variances or file feed errors.
Own completion of year-end/year-begin activities; ensure alignment with Payroll
Identify and implement process improvements; maintain process documentation.
Tier 3 escalation point for complex benefits issues; manage cases through Salesforce.
Delegate work to Analysts as appropriate.
Mentor Analysts and HR Advisors.
Reconcile/process vendor invoicing
Stay current on industry trends.

Key Skills and Abilities

Relationship building and management
Proactive customer support
Strong knowledge of benefits regulations including HIPAA, ACA, ERISA, and COBRA
Attention to detail
Critical thinking skills
Proficient in HRIS systems
Conflict resolution/handling difficult employee conversations/situations
Strong analytical skills
Excel: VLOOKUP’s, pivot tables, formulas, etc.
Influencing
Ability to manage competing priorities
Working with a sense of urgency
Adaptable to and accepting of change
Flexibility
Project Management

Education Requirements

Bachelor's Degree or equivalent experience

Years of Experience

4+ years of benefits plan administration
5+ years HRIS, HR operations, and data analysis experience

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners, and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employee’s contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans