Coca-Cola Bottlers’ Sales & Services Company, LLC

Equipment Services Coordinator (Dispatch and Customer Service) (Tulsa, OK, US, 74134)

Job Summary

The Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of 15+ technicians daily. Requires immediate and direct interface with Field Service Supervisors, Customers, Sales, and other Coca-Cola Service teams throughout the day. Helps identify gaps in schedules, zone coverage, and skill sets. Provides input regarding adding install/service technician capacity, including overtime as driven by backlog volume spikes against capacity. Finds solutions to the exceptions, which can require working with Field Service Supervisors, Team Managers, and other Senior Coordinators, Coordinators, Customers, and Technicians. This role works in the SAP application in support of bottler/client/field service for service activities, as well as works with the Field Service team identifying service calls in need of ordering parts, performing market searches, processing purchase orders, and tracking parts. Handles project-related work such as inventory support, planning for large order requests from sales, and processing returns. Ensures calls are completed in a timely manner with focus on service level agreements. Researches ticket scheduling issues using multiple complex screens and mapping programs. Requires the ability to make complex logic-based decisions about customer scheduling priorities when faced with demand greater than capacity supply and expedited need. The Senior Equipment Services Logistics Coordinator is responsible for coordinating all equipment requests originating from all Sales Organizations. The Senior Coordinator is also responsible for managing all requests from all parties within the Bottler Organization. Must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Make Ready Centers for bottle/can and fountain equipment, and create routes for Bottlers to execute the activities and follow up to ensure execution.

Duties and Responsibilities

Monitor install/service technician routes, working directly with the Field Service Supervisors as needed to make logic-based decisions (zone changes, scheduling adjustments, and resolve critical customer issues).
System application and navigation strength using multiple screens. Multi-task against a variety of deadlines and applications.
Update and make changes to technician routing profiles for skills, permits, and zones, etc.
Monitor pending/on hold activities for next action (i.e. email, escalation, cancellation).
Schedule in the system, using market knowledge, maps, calendars, technician skills, availability, and field recommendations, ensuring full routes and maximum technician efficiency.
Reviewing incoming requests timely for accuracy, verify customer readiness, plan, and schedule to customer readiness, make ready centers guidelines, Full-Service guidelines, equipment availability, and bottler request.
Include confirmation of make ready centers and ability to meet emergency/special request equipment needs.
Include additional shipment needs due to special projects.
Handle accurate rescheduling of incomplete activities as quickly as possible, coordinating with functional groups as needed to get work completed.
Monitor and respond to incoming emails and/or calls relating to special requests, projects, or Sales support requests. Participate and execute Strategic Initiatives to drive organizational efficiency.
Monitor for and process all Field Service requests including manually complete service activities, market searches, order parts, ensure purchase orders and ticket completion, executing parts transfers, and adjust part quantities per bottler guidelines.

Duties and Responsibilities

Update Field Service employee profiles and implement alterations for the swapping of Field Service technician vehicles, employee types, service locations, skills, contact information, and shipping addresses.
Monitor, communicate and resolve Customer Support Tickets in a timely manner to ensure customer and bottler needs are met.
Act as a subject matter expert to front-line associates for process questions by directing associates to online tools and resources and by giving guidance for de-escalating customers.
Support the business by directly interacting with irate customers, customers with lingering issues and/or customers with complex calls after an unsuccessful first attempt at resolution by the front-line associate.
Collaborate with cross functional departments to highlight and determine most effective way to resolve customer issues. Ensure a timely and satisfactory response is received by the customer.
Serve as subject matter expert across various process functions (i.e. equipment service requests and general customer support inquiries) by leveraging the correct business procedures and/or engaging the applicable business owners as needed.
Maintain accurate details of escalated calls. Serve as resource to training group by analyzing and providing feedback on process question trends, common customer issues and/or training opportunities.
Identify opportunities where process improvement or information management may increase the department’s efficiency. Make recommendations to management for additional research and implementation.
Ensure backlog of work is processed efficiently by implementing established procedures and resources are effectively assigned to high priority tasks during disaster recovery efforts.
Receive inbound calls and create customer service tickets and equipment service tickets
Transfer calls as required to the appropriate department

Key Skills and Abilities

Advanced communication skills
Organizational skills
Intermediate Microsoft skills

Education Requirements

High School or GED

Years of Experience

1 to 2 years of experience in the beverage industry, customer service, or logistics/transportation, and service or logistics industry knowledge.

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefits and rewards package.

Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees’ contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Data Specialist (Tulsa, OK, US, 74134)

Job Summary

The Data Specialist leverages data analytics and process management to enhance customer experience, optimize business operations, drive continuous improvement, and execute select operational activities. This role combines expertise in data analysis, technology administration, and cross-functional collaboration to deliver actionable insights, support efficient resolution of customer issues, and contribute to overall business success. The Data Specialist works closely with internal teams, customers, and external partners to manage data-driven projects, analyze trends, ensure timely and accurate completion of operational activities, and support organizational initiatives.

This position manages product warranty claims while supporting Internet of Things (IoT)-connected coolers and equipment. This role verifies warranty eligibility, maintains accurate documentation, coordinates with manufacturers and internal teams, monitors equipment connectivity and telemetry, investigates alerts and data exceptions, performs first-level remote diagnostics, and escalates unresolved technical issues. By analyzing warranty and connected-equipment trends and collaborating with Engineering, Product Support, Manufacturing, and field service teams, the specialist helps improve equipment reliability, uptime, data quality, and overall customer experience.

Duties and Responsibilities

Analyze large volumes of historical and real-time operational and customer data to identify trends, root causes, opportunities for improvement, and create forecasts.
Develop and standardize reporting templates using analytics data to support business decisions and process enhancements.
Administer technology solutions (e.g., Survey, Quality, Speech Analytics, Workforce Mgmt, Warranty App, etc.) to deliver actionable insights and improve customer experience.
Receive, document, and process customer (internal and external) inquiries and requests, ensuring accuracy and compliance with company guidelines (i.e., myCoke storefront updates, warranty claims, changes in quality forms, schedule updates, etc.).
Validate information and maintain detailed records, including data/reporting procedure documentation, for audit and quality purposes.
Investigate issues, conduct root cause analysis, and collaborate with internal teams on corrective actions.
Liaise with customers to gather information, provide updates, and resolve issues.
Collaborate with business leaders to define engagement strategies and improvement opportunities based on data findings and future business assumptions.
Coordinate with external partners, including evaluating current industry trends, and internal teams to ensure optimal outcomes.
Provide feedback on recurring trends to support product, process, schedule, and headcount improvements.
Test and implement new functionality in technology platforms and contribute to the development of best practices.
Work with Engineering, Product Support, Manufacturing, Operational Teams, and System Administrators to optimize performance and drive improvements across multiple channels.
Lead or contribute to small work groups, process teams, and focus groups.

Key Skills and Abilities

Data Analysis
Root Cause Analysis
Process Improvement
Data Reporting
Customer Focus
Collaboration
Planning and Organizing
Technical

Qualifications

Analytical
Change Management
Data Analysis
Data Entry
Digital Literacy
Oral Communication
Problem Solving
Teamwork
Written Communications
Experience analyzing operational or customer data and translating findings into actionable business insights.
Experience developing reports, documenting procedures, and maintaining accurate data and records.
Experience working with databases, CRM systems, analytics platforms, or other business technology tools.
Experience investigating issues, performing root cause analysis, and supporting corrective actions.
Experience supporting process improvements, system enhancements, testing, or technology implementations.
Knowledge of SQL, HTML, SOQL, JSON, or similar coding/query languages preferred.

Education Requirements

Minimum: High School or GED
Preferred: 4 Year / Bachelor’s Degree

Years of Experience

2 to 4 years of relevant experience in data/business analysis, reporting, customer systems, or process improvement; customer-facing or project coordination experience preferred.

Required Travel

Willingness and ability to travel as required based on business needs. Less than 5% of travel.

Hybrid Work Environment

Total Rewards, Totally Rewarding

Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition - Acknowledging our employees’ contributions
Retirement Plans & Guidance - Programs to assist associates in saving for retirement
Health & Welfare Plans - Medical, life, and disability insurance plans