Coca-Cola Bottlers’ Sales & Services Company, LLC

Accounts Receivable Analyst (Tampa, FL, US, 33617)

Job Summary

Perform all collection activities for customer accounts assigned by territory and/or channel type in accordance with the company’s credit policies and practices in a manner that supports maximum sales, sound receivables, and prompt conversion to cash. Achieve and maintain bottler targets for DSO, currency, SPD, and bad debt.

Duties and Responsibilities

Responsibility for applying the Company's credit and collection policies, practices, and procedures to the requirements of accounts assigned.
Analyze risk exposure based on customer payment patterns and by performing financial analysis.
Review accounts to identify past due customers and take action to resolve any delinquencies.
Plans and maintains a program for the systematic follow-up and collection of amounts due.
Communicate with customers to ensure payments are received within terms. Work with sales management to resolve past due delinquency on accounts as required.
Contact appropriate customers via email or phone, when necessary, to correct, prevent, or minimize delinquency.
Monitors credit limit compliance; takes appropriate action when limits are exceeded; recommends credit limit changes.
Build strong relationships within the customer hierarchy to help resolve complex issues.
Communicate with Key Accounts, Sales Center Managers, and their associate management personnel, accounts that may require being restricted to COD/Product Hold.
Takes appropriate action on collection irregularities, adjustments, and customer complaints as deemed necessary.

Duties and Responsibilities

Obtains Chart of Authority (COA) approval for conversion of charge accounts to a cash status (COD/PH), payment plans, settlements, and the write-off of uncollectible accounts.
Prepare presentations for customers to resolve collection issues.
Request reinstatement of credit privilege when necessary.
Prepare write-offs, adjustments, and bad debt as needed.
Meets and/or exceeds monthly collection and quality targets.
Provide management with status logs and reports as needed.
Follow up and collect on rebills of invalid deductions.
Reconcile national/local account balances as assigned.
Maintain customer information sheets.

Key Skills and Abilities

The consumer products industry and bottling industry are a plus.
Commercial collections experience preferred.
Strong written & verbal communication skills.
Ability to analyze complex problems and identify solutions
Strong negotiation skills.
Strong organizational skills and ability to work in a fast-paced environment.
Proficient in Software applications such as MS Excel, Word, and PowerPoint. Knowledge of pivots and v-lookups.
Experience in SAP, open item accounts receivable system.
A credit check is required for this position in Finance.

Education Requirements

Preferred: 4 Year / Bachelor’s Degree — In Business, Accounting, or Finance preferred, or equivalent related experience preferred.
Minimum: High School or GED

Years of Experience

3 to 5 years of experience in credit and collections.

Required Travel

Willingness and ability to travel or come into the office as required by the business.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires regular work at a CCBSS office location (at least the minimum number of days per month or week), at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefits and rewards package.

Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition - Acknowledging our employees’ contributions
Retirement Plans & Guidance - Programs to assist associates in saving for retirement
Health & Welfare Plans - Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Business Analyst - CCC (Tampa, FL, US, 33617)

Job Summary

The Business Analyst serves as a critical liaison between business needs and technological solutions, supporting both Equipment Services and CCC operations. This role systematically assesses business performance, identifies operational challenges, and formulates strategies for process and system enhancements. The analyst leads the coordination of enhancement deployments and incident resolution across multiple applications and platforms, ensuring seamless and timely completion of projects. Responsibilities include comprehensive data analysis, process improvement, stakeholder engagement, and the facilitation of effective communication between business units and technical teams. The analyst also generates reports for senior leadership, oversees the long-term impact of implemented improvements, and supports change management, training, and deployment plans across the organization.

Duties and Responsibilities

Gather, analyze, and document business needs from stakeholders using interviews, surveys, and workshops.
Lead coordination of enhancement deployments and incident resolution across multiple platforms (e.g., ICEP Contact Center, ICEP FSL, myCoke, Coke Service, World App).
Organize and monitor User Acceptance Testing (UAT), deployment efforts, and post-deployment performance.
Analyze large datasets with tools like SQL and Excel to identify patterns, assess performance, and deliver actionable insights.
Evaluate existing business processes, identify bottlenecks and inefficiencies, and recommend solutions to enhance productivity.
Design dashboards, reports, and routines to keep the business informed of operational metrics, UAT status, deployment plans, and success metrics. Automate dashboard and report refreshes to ensure timely and accurate data is always available.
Recommend revisions or enhancements to systems, tools, or reports to support business needs.
Monitor key performance indicators and open incidents for trends, insights, and opportunities to accelerate business value.
Facilitate communication between business units and technical teams to ensure alignment of project objectives, timelines, and capacity.

Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.

Duties and Responsibilities

Assist in implementing new processes, systems, or strategies that support organizational growth.
Consult with IT, data specialists, and business leaders to obtain data and resources for deployment efforts.
Work with cross-functional teams on specifications, customer requirements, and deployment plans to ensure successful enhancements.
Support change management, training, and deployment plans across the business.
Collaborate with CCC and bottler leaders to understand and influence business strategies based on data, user, and customer feedback.
Anticipate stakeholder needs and proactively identify data, process, and technology improvements that reduce time and complexity and/or improve quality and accuracy.

Key Skills and Abilities

Advanced data analysis and visualization (SQL, Excel, Python, PowerBI, etc).
Statistical and quantitative analysis.
Business process modeling and requirements engineering.
Strong verbal and written communication skills for all organizational levels.
Problem-solving, critical thinking, and attention to detail.
Interpersonal skills: empathy, patience, and relationship-building.
Strategic and holistic thinking.
Adaptability and flexibility in dynamic environments.
Negotiation and persuasive communication.
Research and market analysis.
Teamwork and collaboration across diverse teams.
Experience with Agile deployment methodology is preferred.
Ability to structure and design impactful presentations (PowerPoint).

Education Requirements

Minimum - High School or GED with 5-7 years of work experience in analytical, finance, or operational field

Preferred - 4 Year / Bachelor's Degree

Years of Experience

3-7 Years of work experience in analytical, finance, or operational field

Required Travel

Willingness and ability to travel as required based on business need. Less than 5% of travel

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees’ contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Equipment Services Coordinator (Dispatch and Customer Service) (Tampa, FL, US, 33617)

Job Summary

The Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of 15+ technicians daily. Requires immediate and direct interface with Field Service Supervisors, Customers, Sales, and other Coca-Cola Service teams throughout the day. Helps identify gaps in schedules, zone coverage, and skill sets. Provides input regarding adding install/service technician capacity, including overtime as driven by backlog volume spikes against capacity. Find solutions to the exceptions, which can require working with Field Service Supervisors, Team Managers, and other Senior Coordinators, Customers, and Technicians. This role works in the SAP application in support of bottler/client/field service for service activities, as well as works with the Field Service team, identifying service calls in need of ordering parts, performing market searches, processing purchase orders, and tracking parts. Handles project-related work such as inventory support, planning for large order requests from sales, and processing returns. Ensure calls are completed in a timely manner with a focus on service level agreements. Research ticket scheduling issues using multiple complex screens and mapping programs. Requires the ability to make complex logic-based decisions about customer scheduling priorities when faced with demand greater than capacity supply and expedited need. The Senior Equipment Services Logistics Coordinator is responsible for coordinating all equipment requests originating from all Sales Organizations. The Senior Coordinator is also responsible for managing all requests from all parties within the Bottler Organization. Must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Make Ready Centers for bottle/can and fountain equipment, and create routes for Bottlers to execute the activities and follow up to ensure execution.

Duties and Responsibilities

Monitor install/service technician routes, working directly with the Field Service Supervisors as needed to make logic-based decisions (zone changes, scheduling adjustments, and resolving critical customer issues).
System application and navigation strength using multiple screens. Multi-task against a variety of deadlines and applications.
Update and make changes to technician routing profiles for skills, permits, and zones, etc.
Monitor pending/on-hold activities for next action (i.e., email, escalation, cancellation).
Schedule in the system, using market knowledge, maps, calendars, technician skills, availability, and field recommendations, ensuring full routes and maximum technician efficiency.
Reviewing incoming requests timely for accuracy, verifying customer readiness, plan, and schedule to customer readiness, making ready centers guidelines, Full-Service guidelines, equipment availability, and bottler requests.
Include confirmation of make-ready centers and the ability to meet emergency/special request equipment needs.
Include additional shipment needs due to special projects.
Handle accurate rescheduling of incomplete activities as quickly as possible, coordinating with functional groups as needed to get work completed.
Monitor and respond to incoming emails and/or calls relating to special requests, projects, or Sales support requests. Participate and execute Strategic Initiatives to drive organizational efficiency.
Monitor for and process all Field Service requests, including manually completing service activities, market searches, order parts, ensuring purchase orders and ticket completion, executing parts transfers, and adjusting part quantities per bottler guidelines.

Duties and Responsibilities

Update Field Service employee profiles and implement alterations for the swapping of Field Service technician vehicles, employee types, service locations, skills, contact information, and shipping addresses.
Monitor, communicate, and resolve Customer Support Tickets promptly to ensure customer and bottler’s needs are met.
Act as a subject matter expert to front-line associates for process questions by directing associates to online tools and resources and by giving guidance for de-escalating customers.
Support the business by directly interacting with irate customers, customers with lingering issues, and/or customers with complex calls after an unsuccessful first attempt at resolution by the front-line associate.
Collaborate with cross-functional departments to highlight and determine the most effective way to resolve customer issues. Ensure a timely and satisfactory response is received by the customer.
Serve as subject matter experts across various process functions (i.e., equipment service requests and general customer support inquiries) by leveraging the correct business procedures and/or engaging the applicable business owners as needed.
Maintain accurate details of escalated calls. Serve as a resource to the training group by analyzing and providing feedback on process question trends, common customer issues, and/or training opportunities.
Identify opportunities where process improvement or information management may increase the department’s efficiency. Make recommendations to management for additional research and implementation.
Ensure backlog of work is processed efficiently by implementing established procedures, and resources are effectively assigned to high-priority tasks during disaster recovery efforts.
Receive inbound calls and create customer service tickets and equipment service tickets
Transfer calls as required to the appropriate department

Key Skills and Abilities

Advanced communication skills
Organizational skills
Intermediate Microsoft skills

Education Requirements

High School diploma or GED

Years of Experience

1 to 2 years of experience in business experience in the beverage industry, customer service or logistics/transportation and service or logistics industry knowledge.

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

Total Rewards, Totally Rewarding

Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees’ contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans