Supervisor, Equipment Services (Tampa, FL, US, 33617)

Job Summary

The Supervisor of the Equipment Services Team is responsible for leading, coordinating, and overseeing the daily operations of the department. This role ensures efficient service delivery to customers by managing employee schedules, supporting processes, and fostering a high-performance team environment. The Supervisor acts as a liaison between field technicians, customers, and internal teams to guarantee timely and effective service responses.

Duties and Responsibilities

Supervise, mentor, and support a team of service agents, providing regular feedback and performance evaluations.
Oversee daily operations, ensuring prompt and accurate assignment of service requests to field technicians.
Monitor workload distribution and adjust assignments as necessary to maximize efficiency and customer satisfaction.
Maintain and analyze records, reports, and metrics to identify areas for improvement.
Resolve escalated issues from customers or technicians, collaborating with other departments as needed.
Train new employees in company procedures, systems, and customer service best practices.
Develop and implement process improvements to enhance service delivery and operational efficiency.
Ensure compliance with company policies, safety regulations, and industry standards.
Communicate regularly with management regarding team performance, challenges, and opportunities.

Key Skills and Abilities

Leadership and team-building abilities
Effective time management and prioritization
Strong interpersonal and conflict resolution skills
Attention to detail and analytical thinking
Adaptability to rapidly changing situations
Professionalism and a positive attitude
Technical aptitude and willingness to learn new systems

Education Requirements

Minimum: High School or GED

Preferred: Associate's or Bachelor's Degree

Years of Experience

Minimum of 3 years’ experience in a dispatch or customer service environment, with at least 1 year in a supervisory or leadership role.

Required Travel

Willingness and ability to travel as required based on business need. Less than 5% of travel.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees’ contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Manager Financial Service I- CMA (Tampa, FL, US, 33617)

Job Summary

The Finance Services Manager I is responsible for the strategic leadership, accounting, and financial support and process guidance related to the management of local, national, cross-license, and franchise trade spend programs for BSNA-supported bottlers. This position will directly support a broad range of stakeholders, including Business Services client bottlers, NAOU, Brand teams, and others as required. Key areas of focus for the role include leadership and management routines within the following areas:

Strategic Business Initiatives
Performance Measurement and KBIs
Risk Assessment and Analysis
Process Transformation
Process Improvement and Standardization
Data Integrity Routines

The incumbent will be expected to lend intellectual and subject-matter expertise, assisting in projects and deliverables that further the objectives of the team as outlined above.

Duties and Responsibilities

Develop routines, reporting and analyses to ensure accurate and timely settlement and reconciliation of local trade spend programs, CTM, Monster and other franchise billing process across multiple clients and subledger systems.
Collaborate and build strong partnerships with Bottler leadership, NAOU Finance, Brand, MEC leadership to communicate findings and address volume/billing discrepancies in a timely manner. Respond to bottler inquiries and provide supporting documentation as required. Research variances and suggest actionable information.
Lead the development, implementation, and continuous improvement of reporting systems to track and monitor the effectiveness of CMA routines and accountabilities. This role is required to interact and provide leadership to all levels of organization. The role must demonstrate excellent attention to detail coupled with strong project management and effective communication skills.
Provide training and education to clients and internal on/off-shore resources on core processes, controls and tools utilized in these processes (e.g., CTM, CPA, VIP, CONA SAP, Bottler processes, payments, accruals, etc).
Assume an active role in the development and transformation of new business processes to meet critical BSNA and bottler-led business initiatives including CONA, MARS and RPA. These efforts will require solid communication skills, strong inter-personal skills, and an attention to details.

Duties and Responsibilities

Timely identification of risks and opportunities; provide recommendations and guidance as needed to mitigate risks and capture opportunities.
Conduct ad hoc analysis and reporting for all levels of the organization. Must be able to prioritize requests, provide achievable timelines, and manage internal customer expectations accordingly. The position must provide highest integrity in the data and analysis that is being provided to the business.
Identify, research and make recommendations for resolution of data integrity issues.
Lead a team of onshore & offshore Analysts tasked with day to day operations including accrual setup and customer payments.
Ensure customer agreements are administered in compliance with the respective COA and within Bottler-approved spending parameters.
Ensure all financial transactions are recorded and reported in compliance with Company Accounting Policy and GAAP

Key Skills and Abilities

Must demonstrate 50% Business Knowledge 50% Technical Knowledge, Analytical/Decision Support
Demonstrated Advanced Microsoft Excel expertise required (pivot tables, VLOOKUP, etc.)
Demonstrated business acumen with various systems and reporting tools
CPG or beverage experience preferred
Previous leadership experience
MS SQL/SQL, Visual Basic, and Data Warehouse experience preferred
Strong verbal and written communication skills
A credit check is required for this position in Finance.

Education Requirements

Bachelor’s degree in Accounting, Finance, or Computer Science, or an Associate's degree and four years of equivalent experience

Years of Experience

3+ years of financial/sales analysis work experience required
The ideal candidate would have 3+ years of financial and/or sales analysis experience in a consumer products company.

Required Travel

Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

Total Rewards, Totally Rewarding

Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees’ contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class.

Coca-Cola Bottlers’ Sales & Services Company, LLC

Supervisor, Equipment Services (Tampa, FL, US, 33617)

Job Summary

Duties and Responsibilities

Key Skills and Abilities

Education Requirements

Years of Experience

Required Travel

Hybrid Work Environment

Total Rewards, Totally Rewarding

Company Message

Manager Financial Service I- CMA (Tampa, FL, US, 33617)

Job Summary

Duties and Responsibilities

Duties and Responsibilities

Key Skills and Abilities

Education Requirements

Years of Experience

Required Travel

Hybrid Work Environment

Total Rewards, Totally Rewarding

Company Message