Senior Technical Advisor (Tampa, FL, US, 33617)

Job Summary

The Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix, vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts order processing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost providing support seven days a week.

Duties and Responsibilities

Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost.
Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).
Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases).
Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.

Key Skills and Abilities

Strong communication skills
Technical and mechanical aptitude
Bilingual - Spanish preferred
Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills with capabilities to navigate multiple systems.

Education Requirements

High school diploma; GED equivalent

Years of Experience

5-7 years of related experience

Required Travel

Travel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Company Message

Coca-Cola Bottlers’ Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Sr. Business Services, Analyst - CIS Portfolio (Atlanta, GA, US, 30313)

Job Summary

Serve as a single point of contact for Receivables (end to end) with our most complex account portfolios. Manage, review, analyze and report out on assigned National Portfolio across all Coca-Cola Bottlers. Create and manage the credit process to minimize risk at the transactional, customer, bottler, distributor or partner levels. Manage and develop financing relationships with customers, bottlers, and suppliers to ensure that their needs and expectations are met. Collaborate with peers, Cash, OTC, EDI and cross functional teams at CBS to ensure national customer/distributor/bottler issues are addressed & resolved timely. Achieve and maintain team and individual goals, including Currency and Seriously Past Due. Maintain a large volume of responsibilities and manage through urgent requests/customer demands successfully.

Duties and Responsibilities

Collaborate and build strong relationships with Customers, Distributors and/or Bottling Companies to ensure timely billing, collection and payment of receivables (e.g. deductions, overpays, residuals, etc.).
Provide support to the CIS System Administrator with new Customer implementations onboarding into the Consolidated Invoice Services process
Analyze Customer/Distributor and/or Bottler receivables to identify areas for improvement to existing CIS processes and/or systems. Note trends; seek root cause resolution and act accordingly
Deal directly with retail customers for payables issues (including skipped invoices, delayed payment, unauthorized deductions, delivery issues), presented/outlined by each bottler.
Collaborate with all cross functional teams at CIS to compile outstanding issues/balances and present to the assigned CIS Customers/Bottlers/Distributors for appropriate resolution or escalation

Duties and Responsibilities

Facilitate & manage monthly Bottler/Customer/Distributor statements to ensure accurate reconciliation between CIS's SAP system/Micro-Strategy.
Manage the aging of assigned portfolio to determine trends, root cause analysis, a resolution plan, or present issues requiring escalation to NOSR, Value/Airline AE’s & CIS management teams.
Develop and maintain favorable business relationships with other CBS departments, Bottler personnel, and Distributor/Customer Account Executives.
Execute daily/weekly reports in Micro-Strategy & SAP to manage outstanding receivables for assigned customer portfolio.
Execute & manage daily CIS Teradata application – Invoice Suspense Items
Assist A/R analysts with Portfolio research and remittance issues affecting payments
Participate in additional CIS or CBS projects, as assigned

Key Skills and Abilities

Strong Analytical skills
Advanced Excel skills
Strong oral and written communication skills
Experience with key Coca-Cola support systems including SAP, Postgres, Micro-strategy, and Matrix reporting
Proficiency in Microsoft Suite including Intermediate Excel (pivot tables, filters, equations, Vlookup)

Education Requirements

Minimum: High School or GED with a Minimum 2 years of experience in credit/collections, analytical or finance industry
Preferred: 4 Year / Bachelors Degree

Years of Experience

2 to 4 years of experience in credit/collections, analytical or finance industry

Required Travel

Willingness and ability to travel or come into the office as required by the business.

Coca-Cola Bottlers’ Sales & Services Company, LLC

Senior Technical Advisor (Tampa, FL, US, 33617)

Job Summary

Duties and Responsibilities

Key Skills and Abilities

Education Requirements

Years of Experience

Required Travel

Hybrid Work Environment

Company Message

Sr. Business Services, Analyst - CIS Portfolio (Atlanta, GA, US, 30313)

Job Summary

Duties and Responsibilities

Duties and Responsibilities

Key Skills and Abilities

Education Requirements

Years of Experience

Required Travel

Hybrid Work Environment

Company Message